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Technology assessment terms · October 5, 2026
Version assessment-v2-2026-10-05 · Saved text copy
What $295 USD includes
A one-time, remote assessment of one site or one workflow: a session of up to 90 minutes, followed by written priorities and a proposed next step. We review the goals, constraints and information you share so you can decide how to proceed.
The fee covers the assessment only. It does not include equipment, configuration changes, implementation, recurring services or ongoing support. Additional work requires a separate scope and price agreed with you. Buying an assessment does not authorize access to or changes on your systems.
Scheduling and delivery
After purchase, we contact you to agree on a suitable appointment. Your purchase does not reserve a time automatically. At scheduling, we confirm the session time and when you will receive the written summary. If we cannot agree on a suitable appointment, we will provide a full refund.
Cancellations, refunds and rescheduling
You may cancel for a full refund at any time before the assessment begins. You may also reschedule without a fee before it begins, with the new appointment agreed together.
If UrbanBytez cannot deliver the agreed assessment service, we will offer you a rescheduled appointment or a refund. If you have a concern about the service you receive, contact us so we can review it with you.
For scheduling or rescheduling, email support@urbanbytezllc.com. To cancel or request a refund, email billing@urbanbytezllc.com. You can also call (770) 904-1800. Include your name and assessment reference if available. Refunds are returned to the original payment method; your payment provider determines when the funds appear.
Your implementation credit
The $295 assessment fee can be credited once toward an UrbanBytez implementation proposal you accept within 30 days after the assessment. We apply the unused credit to that implementation invoice. The fee cannot be credited again or credited after it has been refunded. Implementation is separately scoped and priced; purchasing the assessment does not commit you to a project.
Your information and payment
Share only the information needed to discuss your project. Please do not send passwords, access keys, payment details or sensitive customer records. Our privacy notice explains how we handle your information.
When online checkout is available, payment details are entered with the payment provider. The inquiry form does not collect card details.
Ask about an assessmentCare plan terms
Version care-v1-2026-10-20 · October 20, 2026 · Saved text copy · Seller: UrbanBytez Solutions L.L.C.
Plans and prices
Site Care: $199 USD per site per month. Site Care + Voice: $299 USD per site per month.
A site is one office location with one firewall. The plan is billed monthly in advance by card through Stripe, starting on the day you subscribe. Plans are available for sites in the United States.
Site Care includes
- Monitoring of the firewall and internet connection, with alerts to UrbanBytez.
- A monthly update window agreed with you, and configuration backups.
- Firewall, DNS filtering and staff VPN (WireGuard) changes, up to 1 hour of remote work per month. Unused time does not carry over.
- A written review every quarter: what was blocked, what changed and what comes next.
Site Care + Voice adds
- Phone-system support for a Forge Voice system with up to 10 extensions: extension, call routing, voicemail and greeting changes.
Larger changes, for example a new call flow design, a second site or more than 10 extensions, are quoted before work starts.
Equipment covered
The plans cover an OPNsense firewall and a Forge Voice phone system installed by UrbanBytez, or taken over by UrbanBytez after onboarding. After you subscribe, we contact you to confirm the equipment at your site and arrange remote access. If we cannot support your site, we cancel the plan and refund every payment in full.
Not included
- Patching or management of computers, laptops, servers or mobile devices.
- 24/7 response. Monitoring runs continuously; we respond during business hours.
- Onsite visits. All service is remote.
- Backup of servers, computers or cloud data.
- Equipment, licences, internet service and carrier charges.
- Work beyond the included time, which is quoted before it starts.
Business hours and requests
Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, except U.S. federal holidays. Send requests to support@urbanbytezllc.com or call (770) 904-1800.
Access
You authorize UrbanBytez to access the covered firewall and phone system remotely to deliver the plan. Changes are made at your request or in the agreed update window. Please do not send passwords by email; we arrange access with you directly.
Cancel any time
The plan is month to month with no minimum term. Cancel any time in the billing portal (sign in with your billing email) or by emailing billing@urbanbytezllc.com. Cancellation takes effect at the end of the current paid month and service continues until then. Partial months are not refunded, except as stated under Equipment covered.
Price changes
We give at least 30 days’ notice by email before a price change. You can cancel before it applies.
Your information and payment
Card details are entered with Stripe, our payment provider; UrbanBytez does not receive them. Our privacy notice explains how we handle your information.
See the care plans