UrbanBytez care plan terms
Version: care-v1-2026-10-20
Effective date: October 20, 2026
Seller: UrbanBytez Solutions L.L.C.

Plans and prices

Site Care: $199 USD per site per month.
Site Care + Voice: $299 USD per site per month.

A site is one office location with one firewall. The plan is billed monthly in advance by card through Stripe, starting on the day you subscribe. Plans are available for sites in the United States.

Site Care includes

- Monitoring of the firewall and internet connection, with alerts to UrbanBytez.
- A monthly update window agreed with you, and configuration backups.
- Firewall, DNS filtering and staff VPN (WireGuard) changes, up to 1 hour of remote work per month. Unused time does not carry over.
- A written review every quarter: what was blocked, what changed and what comes next.

Site Care + Voice adds

- Phone-system support for a Forge Voice system with up to 10 extensions: extension, call routing, voicemail and greeting changes.

Larger changes, for example a new call flow design, a second site or more than 10 extensions, are quoted before work starts.

Equipment covered

The plans cover an OPNsense firewall and a Forge Voice phone system installed by UrbanBytez, or taken over by UrbanBytez after onboarding. After you subscribe, we contact you to confirm the equipment at your site and arrange remote access. If we cannot support your site, we cancel the plan and refund every payment in full.

Not included

- Patching or management of computers, laptops, servers or mobile devices.
- 24/7 response. Monitoring runs continuously; we respond during business hours.
- Onsite visits. All service is remote.
- Backup of servers, computers or cloud data.
- Equipment, licences, internet service and carrier charges.
- Work beyond the included time, which is quoted before it starts.

Business hours and requests

Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, except U.S. federal holidays. Send requests to support@urbanbytezllc.com or call (770) 904-1800.

Access

You authorize UrbanBytez to access the covered firewall and phone system remotely to deliver the plan. Changes are made at your request or in the agreed update window. Please do not send passwords by email; we arrange access with you directly.

Cancel any time

The plan is month to month with no minimum term. Cancel any time in the billing portal (https://www.urbanbytezllc.com/#care, "Manage or cancel", sign in with your billing email) or by emailing billing@urbanbytezllc.com. Cancellation takes effect at the end of the current paid month and service continues until then. Partial months are not refunded, except as stated under Equipment covered.

Price changes

We give at least 30 days' notice by email before a price change. You can cancel before it applies.

Your information and payment

Card details are entered with Stripe, our payment provider; UrbanBytez does not receive them. Our privacy notice (https://www.urbanbytezllc.com/privacy) explains how we handle your information.