Privacy, in plain language.

When you send an inquiry

We collect the name, email address, company or organization, project category and project description you provide. If you choose to share a phone number or team size, we collect those too. We use this information to review your request, respond to you, prepare a proposed scope and manage the resulting project conversation.

Optional campaign information

If a link includes a recognized campaign or source label, we show it in the inquiry form. You can change or clear the source and remove the campaign before submitting. Any label you leave is saved with your inquiry so we can understand which marketing brought a conversation. A campaign name does not establish your location. Our first-party measurement uses session storage to record a random per-tab number, recognized campaign tags and referring host, and page, button, form and checkout events. A Microsoft click ID stays in your browser session and is saved to our first-party records only when you submit your own inquiry. Per-tab records are deleted after 30 days and contain no IP address. It sets no cookies, sends nothing when Global Privacy Control or Do Not Track is enabled, and does not add you to a marketing list.

How requests are handled

Website inquiries are stored in a project queue and may be reviewed using AI-assisted tools to help organize, summarize and prepare work. A submitted inquiry is information for review; it does not authorize changes to your systems, purchases or project work. Please do not include passwords, keys, payment information or sensitive customer data.

When you email us

You can contact us at sales@urbanbytezllc.com. We use your email address, message and any information or attachments you choose to send to respond and manage the conversation. Microsoft provides our business email through Microsoft 365 and processes these messages to deliver that service. Email messages may be handled by AI-assisted department tools that organize requests and may send routine acknowledgements or clarification questions under standing company rules. Pricing, contracts, refunds, security access, account changes and other consequential decisions are escalated to the owner. Correspondence sent by a department is retained in that department’s Microsoft 365 mailbox. Email messages are reviewed separately and are not automatically added to the website project queue. Emailing us does not subscribe you to marketing.

Hosting and security

Our hosting and infrastructure providers process information needed to deliver the website and handle requests. Security systems may process technical details such as IP address, browser information and request timing to prevent abuse. When enabled, Cloudflare Turnstile checks whether a submission is legitimate. Information may be processed where our providers operate.

Payments

If online assessment checkout is available, it opens a payment provider’s checkout. That provider handles payment details under its own privacy terms. Do not enter payment card details into the inquiry form.

Your consent

The inquiry checkbox authorizes us to use your information to respond to that request. It does not sign you up for a marketing list. We do not sell inquiry information.

Keeping and updating information

We keep inquiry and project records as needed to handle the conversation, deliver agreed work and meet applicable business requirements. Automatic deletion after a fixed period is not currently promised. To request access, correction or deletion, email sales@urbanbytezllc.com with “Privacy request” in the subject. You can also use the inquiry form when available or call (770) 904-1800. We may need to confirm your identity before acting.

Changes

We may update this notice as the service develops. The effective date above identifies this version.