UrbanBytez Website Care terms Version: web-v3-2026-10-29 Effective date: October 29, 2026 Seller: UrbanBytez Solutions L.L.C. Plans and prices Setup: $499 USD, one time. Website Care: $149 USD per month. Website Care Plus: $249 USD per month. Website Care is $648 due when you subscribe ($499 setup plus the first $149 month), before applicable tax. Website Care Plus is $748 due when you subscribe ($499 setup plus the first $249 month), before applicable tax. The plan then renews monthly on that subscription date. Plans are available to businesses in the United States. Setup includes - A responsive brochure website of up to 5 pages. - One design direction. - Up to three rounds of revisions before launch. A round is one consolidated list of changes to the agreed pages; new pages, a different design direction or new features are scoped separately. Website Care includes - Managed hosting with HTTPS, backups and uptime checks. - A simple inquiry form. - Basic page titles and descriptions. - Up to 30 minutes a month of minor text and photo changes. Unused time does not carry over. - Written support. We acknowledge requests within 2 business days; acknowledgement is not resolution. Website Care Plus adds - Up to 60 minutes a month of minor text and photo changes instead of 30. Unused time does not carry over. - A monthly check of the inquiry form and conversion path, with a short written report. - One agreed improvement to one existing page each month, within the same 60-minute monthly allowance. Work beyond the allowance, new pages and redesigns are scoped and priced separately before work starts. - Requests acknowledged within 1 business day instead of 2. Timing We deliver a first review-ready version in one business day after your content, scope, access and capacity are confirmed. Your site launches only after you approve it. Scoped and priced separately - Domain registration and renewal. - Email. - Paid apps, plugins and third-party services. - Custom copywriting. - New pages and redesigns. Not offered - Bespoke applications and customer portals. - Online payments, stores and inventory. - Tenant records, memorial uploads and health information. No guarantees - We do not guarantee search rankings. - We build to accessibility basics: keyboard use, colour contrast, form labels and image alt text. We do not certify ADA or any other legal compliance. - We do not guarantee uptime or security. What stays yours You keep your domain name and the content, photos and logos you supply. You confirm you have the right to use them. Within 10 business days after the paid service period ends, we provide the site-specific HTML, CSS, JavaScript and image files we control and are permitted to transfer. The export preserves the static pages. Inquiry forms, checkout, analytics and other features that depend on UrbanBytez or third-party hosting, Workers, databases, APIs, accounts or paid licences require replacement or reconfiguration by your new provider. UrbanBytez platform code, cloud accounts and non-transferable licences are not included. Business hours and requests Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, except U.S. federal holidays. Send requests to support@urbanbytezllc.com. Cancel any time The plan is month to month with no minimum term. Cancel any time using the Manage or cancel link on https://www.urbanbytezllc.com/websites (sign in with your billing email) or by emailing billing@urbanbytezllc.com. Cancellation takes effect at the end of the current paid month and the site stays online until then. Partial months are not refunded. Refunds If we cannot take on your site after reviewing the scope, we cancel the plan and refund every payment in full. If you cancel before we deliver the first review-ready version, we refund every payment in full. After that version is delivered, the setup fee is not refundable. Optional add-on The UrbanBytez Receptionist can be added at its listed prices (https://www.urbanbytezllc.com/receptionist). It is a separate subscription. Price changes We give at least 30 days' notice by email before a price change. You can cancel before it applies. Your information and payment Card details are entered with Stripe, our payment provider; UrbanBytez does not receive them. Our privacy notice (https://www.urbanbytezllc.com/privacy) explains how we handle your information.